Developing a Communications Strategy
1. Adopt a set of policies relating to the governance of the co-op or condo, e.g. sales, subleases, amendments to by-laws and building finances, including a capital expenditure plan.
2. Hold information meetings over several months to explain new policies and procedures to shareholders.
3. Designate one Board member or Managing Agent to communicate ongoing decisions and proposed actions to shareholders and interested parties who are not shareholders. Stop the side-bar conversations.