Property management, in the 20th century was the blocking and tackling of the multi-family real estate industry – dealing with the day-to-day operational and financial property-related matters; doing the unspectacular. The whole point was to protect and preserve the physical plant. In the 21st century, we would argue that old-school property management is necessary, but not sufficient to meet the emerging and changing needs of proactive owners and the Board of Directors/Board